Accessibility statement

This Accessibility Statement covers the website www.salvationist.org.uk only. It does not cover any other digital platforms or services provided by The Salvation Army.

The Salvation Army values inclusion, equality, and accessibility for all which is why we’re working to ensure our websites are accessible to all people, regardless of ability. For example, that means you should be able to:

  • Change colours contrast levels and fonts
  • Zoom up to 400% without text spilling off screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Accessibility on this website

We know parts of this website have accessibility barriers.

Keyboard accessibility

  • Individuals who depend on the focus state while navigating with a keyboard might struggle to discern their current position on certain pages
  • The order of buttons in the image carousel is not in a logical order

Screen magnification and colour

  • Headings might not have the correct structure
  • People with vision impairments might struggle to read and interact with some content as it does not meet colour contrast guidelines
  • Some text is embedded in images meaning its appearance cannot be customised to suit user preferences

Screen readers

  • People relying on screen readers may find images hard to understand – in particular linked or ‘functional’ images
  • Audio descriptions and transcripts have not been provided for all video content
  • People using assistive technologies might have difficulty using some parts of the website because components do not behave as expected (accordions, navigation menu and search controls)
  • Due to the length of the mega menu users may find the amount of links frustrating
  • Some cards have the same link twice and so a screen reader will have the same link read to them twice
  • The purpose or destination of some links may be unclear

Deafness and cognition

  • Captions have not been provided for video content
  • Some error messages are vague, and/or may only appear for a few seconds, making it difficult for some users to process information

PDFs

  • We are aware a number of different items have been published as inaccessible PDFs

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

What we’re doing to improve accessibility

We've addressed issues identified in a third-party accessibility audit. Moving forward, we remain dedicated to refining these areas and effecting enhancements. Our web development team has been testing our site using a mix of automated testing tools and assistive technologies.

Preparation of this accessibility statement

This statement was prepared on: 8 July 2025

It was last reviewed: 8 July 2025

How to make the site right for you?

You can make the text and images larger

You can zoom in and out differently depending on your device

On a desktop computer

  • Mac shortcut: Command and +/-
  • PC shortcut: Control and +/-

On an iPhone

  1. Open the Settings app.
  2. Select ‘Accessibility’.
  3. Select 'zoom’ and adjust your zoom level.

On an Android

  1. On your device, open the Settings app.
  2. Search and select 'Display size'.
  3. To change your preferred display size, move the slider left or right.

You can navigate through using your keyboard

Using the keyboard you can:

  • Tab allows you to jump to each link and we have added clear focus states so you can see where you are.
  • The arrows allow you to navigate left, right, up and down.
  • The space bar allows you to scroll down the page in larger chunks.

Adjust the brightness

In places our site can be quite light and you can reduce your brightness.

On a Mac

  1. Choose the main Apple menu.
  2. Select 'System Settings'.
  3. Select 'Displays' in the sidebar.
  4. Drag the brightness slider to adjust the brightness of your display.

On a PC

  1. Go to your settings.
  2. Select 'System'.
  3. Click 'Displays'.
  4. Select Brightness.