Question 1

How much are tickets?

Accepted Answer

Under-18s:

£5 Friday evening
Free Saturday and Sunday – you will need to add a child ticket to your basket when buying your tickets for Saturday and Sunday

Adults 18+:

£11 Friday evening
£11 Saturday
£11 Sunday morning
£11 Sunday afternoon

If you buy tickets for Sunday morning and afternoon, the cost will be £20 instead of £22. Booking fees apply to all bookings.

Question 2

How do I book a ticket?

Accepted Answer

Booking online
Visit ticketsource.co.uk/salvationarmyevents.

Select the day you would like to attend – click ‘next’.
Select the seating area you would like and, at the bottom of the page, select the number of tickets – click ‘next’.
Select the seats you would like to book – click ‘next’.
At this stage, either complete your booking by entering your payment details or select ‘continue shopping’, which will hold the tickets and allow you to select tickets for another day.

Booking tickets over the phone
Call TicketSource on 0333 666 3366. 
The box office is open:

Monday to Friday: 9am–7pm (excluding bank holidays)
Saturday: 9am–5pm

Calls received outside available hours will operate on an answerphone and callback basis.

Question 3

Will tickets be numbered?

Accepted Answer

Tickets for the ICC Birmingham will be numbered. When you book your ticket, you will be able to choose your seat from the venue seating plan.

View the ICC seating plan (PDF 509.7 KB)

Question 4

Can I make a group booking?

Accepted Answer

You can book for up to 20 people at a time for Friday, Saturday and Sunday at the ICC Birmingham. For additional tickets, you will need to complete a separate booking.

Question 5

Can I get a refund if I no longer need my ticket?

Accepted Answer

If you’ve booked tickets for Friday, Saturday and Sunday at the ICC Birmingham but are no longer able to attend, you can request a refund via TicketSource – please see booking confirmation for further information. Your request will be reviewed, and you will receive a notification once your refund has been approved.  The booking refund period will close two weeks before the event.

Question 6

Are the venues accessible for my needs?

Accepted Answer

Friday, Saturday and Sunday are hosted at the ICC Birmingham. Wheelchair spaces and companion seats are available. When booking a wheelchair space, you can add a free companion ticket to your booking. Visit their website for more information about accessibility at the ICC Birmingham.

Question 7

Will there be British Sign Language?

Accepted Answer

The main sessions in the auditorium (Hall 1) at the ICC Birmingham on Saturday and Sunday will be signed.

Question 8

Is there a quiet area for people who are neurodivergent?

Accepted Answer

There will be a dedicated space at the ICC Birmingham for people of any age who are neurodivergent and need a relaxed space over the weekend. Our Here to Help team will be happy to direct you on arrival.

Question 9

Will my photograph be taken during the event?

Accepted Answer

Sessions in the main auditorium (Hall 1) will be filmed and recorded for Salvation Army archive. There will also be an official photographer capturing photos throughout the event. If you do not wish to appear or have your image used, please contact events@salvationarmy.org.uk.

Question 10

What’s the address for the ICC Birmingham?

Accepted Answer

ICC 8 Centenary Square Birmingham B1 2EA

Question 11

How do I get to Birmingham?

Accepted Answer

By car
Birmingham is close to the M6, M5 and M42, with multiple car parks near the venues. 
The Royal Birmingham Conservatoire, the ICC and nearby car parks are within Birmingham’s clean air zone. Daily charges apply to vehicles entering the zone that do not meet emissions standards.
Visit the Birmingham city council website for more information about Birmingham’s clean air zone and to check if you will need to pay.
By train
There are three central railway stations in Birmingham: New Street, Moor Street and Snow Hill. All stations are within a 20-minute walk or a short taxi ride of the Royal Birmingham Conservatoire and the ICC.

Question 12

Can I arrive by coach?

Accepted Answer

Information coming soon.

Question 13

Where can I park?

Accepted Answer

The closest car parks are the Utilita Arena Birmingham car parks (King Edward’s Road, B1 2AA). Mobile payments can be made upon arrival via parkjockey.com/pay, quoting location code 5020.
Blue Badge parking and accessible parking bays are available. For any disability parking issues, call the ICC on 0121 200 2000 and select option 5.

Question 14

Where can I stay overnight?

Accepted Answer

There are plenty of hotel options near the venues to suit a range of budgets. Here are some helpful webpages:

Reservation Highway: Accommodation offers available before 4 June
The ICC: Nearby hotels

Question 15

Where can I go to eat?

Accepted Answer

There are food outlets throughout the ICC building, including Starbucks and Subway. More information about eating and shopping can be found on the ICC website: Eating and shopping | The Mall | The ICC, Birmingham
Just outside the ICC is Brindleyplace, where there are many restaurants to choose from: Restaurants, Bars & Family Entertainment - Brindleyplace, Birmingham

Question 16

What's happening over the weekend?

Accepted Answer

Friday evening

The International Staff Band and International Staff Songsters in concert.

Saturday

Worship
Bible study
Art gallery
Sports
Live music
Children’s venue

... and more to be announced!
Sunday

Worship
Ordination and commissioning of the Keepers of the Covenant
Sending out of the new lieutenants

Question 17

What are the timings for the weekend?

Accepted Answer

Friday at the ICC:

The concert will start at 7.45pm, with doors opening at 7pm.

Saturday at the ICC:

There will be programmed activities during the day, with timings to be confirmed.
The evening session will start at 6.30pm and end at approximately 8pm.

Sunday at the ICC:

The morning session, which will include the Commissioning of the Keepers of the Covenant, will start at 10.30am.
The afternoon session will start at 3pm and end at approximately 5pm.

Question 18

Are there prayer activities?

Accepted Answer

A prayer team will be available across the ICC on Saturday and Sunday, offering opportunities to pray with you and for you.

Question 19

Is there an event specifically for children or youth?

Accepted Answer

The whole weekend is suitable for all ages, with the Children and Youth Department and other teams leading engaging activities within the main sessions and around the venue.
Children aged 5–11 can also enjoy a fun and active session on Saturday afternoon, exploring the weekend's theme whilst parents and carers attend other activities.
Timings for the children's programme will be available soon.

Question 20

How do I book my child into the children’s programme on Saturday?

Accepted Answer

When you book your tickets for the weekend, you will also be sent a booking link for the children’s venue. You will then need to fill in the online form to book your child into the programme.

Question 21

Do I need a ticket for my child to attend Together?

Accepted Answer

Yes, you will need to add a child ticket to your basket when buying your tickets (see booking information above). A ticket is needed to allocate a seat in the auditorium.
Under-18s can attend the Friday concert for £5 and the rest of the weekend for free. Children’s tickets for Saturday and Sunday give access to all main sessions in the auditorium.

Question 22

Is there any provision for preschool children?

Accepted Answer

Children of preschool age will be allocated a seat in the auditorium (Hall 1) at the time of booking. During the main sessions at the ICC, there will be a breakout space outside the auditorium within Hall 3 for younger children under the supervision of parents and carers. More information to follow.

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